Shipping, Returns and Artwork Care

Complimentary Australia-Wide Shipping

We are pleased to offer free shipping Australia-wide on all original paintings, including large-scale and framed artworks.

Every painting is carefully inspected, prepared, and securely packaged according to its size, materials, and framing requirements.

Larger or particularly delicate artworks may require specialised protective packaging or professional art transport services.

Processing & Dispatch

Original paintings are generally dispatched within 10 business days after payment confirmation.

This timeframe allows us to inspect, prepare and arrange appropriate packaging and transportation for each individual artwork.

Business days exclude weekends and Australian public holidays.

If additional preparation or specialised transport arrangements are required, we will contact you with an updated estimated dispatch date.

Once your artwork has been dispatched, tracking information will be provided where available.

Delivery transit times vary depending on the destination and shipping provider and are separate from the dispatch timeframe.

International Shipping

We welcome international collectors and enquiries.

Due to the varying dimensions, weight, materials and framing requirements of our original paintings, international shipping costs are quoted individually.

Please contact us before purchasing to arrange a personalised international shipping quotation and confirm delivery arrangements.

International orders may be subject to import duties, customs fees, taxes or other charges imposed by the destination country. Unless otherwise agreed, these charges are the responsibility of the recipient and are not included in the artwork price or shipping quotation.

We recommend checking with your local customs authority for information about potential charges.

Delivery Information

Customers are responsible for providing accurate shipping addresses and contact details at checkout.

If you notice an error in your delivery information, please contact us as soon as possible.

While we make every effort to ensure a smooth delivery experience, unexpected courier delays may occasionally occur.

If you experience any delivery issues, please contact us so we can assist.

Original & One-of-a-Kind Artworks

Every original painting at Jules & Chloe is an individually handcrafted, one-of-a-kind work of art.

Each piece reflects the artist's creative expression through its unique composition, colours, textures and brushwork.

We do not accept returns, exchanges or offer refunds for change of mind.

This includes changes in personal preference regarding colour, size, style or suitability for a particular space.

We encourage customers to carefully review artwork photographs, descriptions, dimensions, materials and framing information before purchasing.

If you require additional photographs or information, please contact us before placing your order.

This change-of-mind policy does not affect your rights under Australian Consumer Law.

Commissioned & Custom-Made Artworks

Commissioned and personalised artworks are individually created according to agreed specifications.

Change-of-mind cancellations or returns are not accepted once production has commenced, unless otherwise agreed.

Specific commission arrangements, including production timeframes, payment terms and approval processes, will be communicated before the order is confirmed.

All applicable consumer guarantees and statutory rights remain unaffected.

If your artwork arrives damaged, faulty or materially different from its description, please contact us as soon as reasonably possible.

To help us assess and resolve the issue, we kindly request:

• Your order number and a brief description of the issue.
• Clear photographs showing any damage or concerns.
• Photographs of the external and internal packaging, where available.
• Photographs of any visible damage to the shipping carton or protective materials.

Where possible, please retain the original packaging until the matter has been reviewed, as it may assist with a courier investigation or insurance claim.

We will review the informatioDamaged, Faulty or Incorrect Artwork

n and work with you towards an appropriate resolution in accordance with Australian Consumer Law.

Depending on the nature of the issue and applicable consumer guarantees, remedies may include repair, replacement, refund or other compensation required by law.

As original paintings are unique, identical replacements may not be available.

Providing photographs or retaining packaging assists our investigation but is not a condition of exercising your statutory consumer rights.

Each original painting is individually created by hand, making every artwork unique.

Natural characteristics may include visible brushstrokes, layered paint, subtle surface textures and variations in finish.

These artistic qualities contribute to the individuality and authenticity of each painting.

We make every effort to represent our artworks accurately through professional photography and detailed descriptions.

However, colours may appear slightly different depending on individual screen settings, display devices and lighting conditions.

Natural artistic characteristics do not exclude or limit consumer rights where an artwork fails to meet applicable consumer guarantees.

Every original painting purchased from Jules & Chloe – Family Gallery is accompanied by a signed Certificate of Authenticity. The certificate identifies the artwork and confirms its originality, including details such as:

• Artist's name
• Artwork title
• Year of creation
• Medium and materials
• Artwork dimensions
• Artist's signature

Each certificate serves as a record of authenticity and accompanies the original artwork.

Original paintings are created to be enjoyed and treasured for many years.

Proper handling, display and storage can help preserve their beauty and condition.

We recommend the following care guidelines:

• Avoid direct sunlight: Prolonged exposure may cause colours to fade or change over time.
• Maintain a stable environment: Avoid significant fluctuations in temperature and humidity.
• Protect against moisture: Keep paintings away from damp walls and areas of excessive humidity.
• Avoid extreme temperatures: Do not display artworks directly beside heaters, fireplaces or air-conditioning vents.
• Handle carefully: Hold paintings by their frame or stretcher edges and avoid touching the painted surface.
• Clean gently: Avoid water, household cleaning products, chemicals or sprays. For cleaning beyond light surface dust removal, seek advice from a professional art conservator.
• Store appropriately: Keep artworks in a clean, dry and stable environment, protected from pressure, dust and accidental damage.

Original paintings may naturally respond to environmental conditions over time. Appropriate care and display conditions can help minimise premature deterioration.

If you have questions about the care or preservation of your artwork, please contact us for guidance.

If you wish to amend or cancel an order, please contact us as soon as possible after purchase.

We will do our best to accommodate requests before an artwork has entered the packaging or dispatch process.

Once preparation or dispatch has commenced, change-of-mind cancellations or modifications may no longer be possible.

Commissioned or personalised artworks may be subject to separate agreed terms.

Nothing in this section limits any rights available under Australian Consumer Law.

All original artworks created by Jules and Chloe remain protected by applicable copyright laws.

Copyright and reproduction rights remain with the respective artist unless expressly transferred in writing.

Purchasing an original artwork transfers ownership of the physical painting but does not transfer copyright or grant permission to reproduce the artwork.

Reproduction, commercial printing, licensing, distribution, or other commercial use of artwork images requires prior written permission from the copyright owner, except where otherwise permitted by law.

All rights reserved.

Jules & Chloe Family Gallery operates in accordance with Australian Consumer Law.

Our artworks come with consumer guarantees that cannot be excluded under Australian Consumer Law.

For a major failure to comply with an applicable consumer guarantee, customers may be entitled to choose a refund or replacement, subject to the law.

For a minor failure, we may provide a repair or another remedy as required by law.

Customers may also be entitled to compensation for reasonably foreseeable loss or damage in circumstances provided by law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

For further information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC).

If you have any questions about shipping, delivery, returns, artwork authenticity or preservation, please contact us through our website's Contact page.

We are happy to assist with artwork enquiries, delivery arrangements and after-sales support.

Thank you for supporting Jules & Chloe Family Gallery.

Every original painting represents a unique creative journey. We hope your chosen artwork brings lasting beauty, inspiration and meaning to your space for years to come.